Big TV's Express Service to Resolve Issues in 2 HoursIn a bid to improve its customer service, Reliance Big TV has announced the launch of Premium Express Service across India that will help resolve customer issues within 2 hours.
Currently, the service is available in select cities and towns, but the customer service infrastructure will span across 500 towns covering metros as well as tier-II and tier-III locations.
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----------------------------------------------Big TV Opens Service Camps in KarnatakaCashing in on its success in South India, Reliance Big TV has now introduced service camps in Karnataka to educate prospective subscribers about its features, pricing etc.
This day-long camp will also provide 'on the spot' demos to its present subscriber base, thereby testifying ease of use of the product and personal attention towards resolving any customer grievances.
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----------------------------------------------Big TV Enhances After-Sales ServiceConsumers have been disappointed with Big TV's customer service, claiming to be ineffecient and lack of assistance from the distributor or the call center. So I guess the company has taken note of it and set up new support in after-sales service.
According to Reliance, its after-sales team comprising 10,000 trained installation personnel and demonstrators along with customer service are equipped to install 50,000 connections daily.
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----------------------------------------------Big TV Consumer Woes or Rivals Playing Foul?Just within 15 days after their big launch and several consumers have already expressed their disappointment with Big TV customer service. Reliance stated that their call centre was capable of handling over 50,000 calls per day, and would operate from two locations to enable speedy response to consumer queries. But it seems the customer service is not that efficient.
Many complains have been registered about Big TV's after sale service and consumers have received no assistance from the distributor or the call center. Are these genuine complains or just Big Tv's competitor posting negative comments on different sites?
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----------------------------------------------Big TV Facing Big Problems? - Part 1As every launch date provided by the media passes by there is still no sign of the commercial availability of Big TV DTH. This made me wonder why would any company not want to disclose something so important as people have been waiting for more than a couple of months now to buy it.
If you recollect that some people have managed to get a Big TV connection under the PCO Scheme and the Employee offer, lets take a look at their feedback and early experience of using Big TV.
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----------------------------------------------Big TV Facing Big Problems? - Part 2In Big TV Facing Big Problems? - Part 1 we looked at the Big TV Installation and the problems Big TV users are facing, lets now take a look at the other facts that are possibly stalling the Big TV Launch.
It understandable that the customer service at this point of time is not living up to the expectations since its a fairly new service and the customer service executives are learning the ropes. But heres an experience of a disgruntled Big TV customer.
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