As every launch date provided by the media passes by there is still no sign of the commercial availability of Big TV DTH. This made me wonder why would any company not want to disclose something so important as people have been waiting for more than a couple of months now to buy it.If you recollect that some people have managed to get a Big TV connection under the PCO Scheme and the Employee offer, lets take a look at their feedback and experience of using Big TV.
Big TV Installation:
There has been some good feedback regarding the installation of the service, it seems the Big TV service guys came with a small 7-inch LCD TV and tried getting maximum signal strength for 40 - 45 minutes, once that was done they set up the dish over there. It seems the Big TV dish is bigger in size as compared to Tata Sky and Dish TV.The cable was inserted through the hole in the wall, and then sealed with silicon adhesive so no insects could go pass through it. The cable is branded with "Reliance Blue Magic" the older brand name that was dropped later on by the company. They are possibly trying to finish their excess stock of hardware that has been branded with "Blue Magic".
Big TV Problems:
Within a week of installation, users started to see that the Set Top Box (STB) began to hang, the remote control could not help and the only option they had was to restart the STB by turning off the power and switching it back on.
Changing channels is slow, it takes two to three seconds for a channel to change, as more channels are added the whole scrolling through the menu seems to lag. At times there have been problems with the menu breaking up while scrolling through the channels, the list of channels get out of their enclosing box. With an increasing amount of channels its but obvious that after a point of time the quality of the signal will have to be lowered to accommodate more channels.
Like all DTH services the Big TV service has a problem in the monsoon season, the cloud cover and density manages to disrupt service, India has three to four months of rains, this can not be rectified and exists with all DTH service providers.
In Part 2 of Big Tv Facing Big Problems we will take a look at the Big TV Customer Service, the Customer Complains and the solutions provided by Big Tv.