Your average customer service phone call wait time?

Big TV Consumer Woes or Rivals Playing Foul?

Big tv complainsJust within 15 days after their big launch and several consumers have already expressed their disappointment with Big TV customer service. Reliance stated that their call centre was capable of handling over 50,000 calls per day, and would operate from two locations to enable speedy response to consumer queries. But it seems the customer service is not that efficient.

Many complains have been registered about Big TV's after sale service and consumers have received no assistance from the distributor or the call center. Are these genuine complains or just Big Tv's competitor posting negative comments on different sites?

Big Tv Installation woes

We had mentioned in our previous post that there has been some good feedback regarding Big TV installation, but that was few days prior to the launch. Now consumers are facing problems with the installation of the dish within the stipulated time frame as promised by the company, i.e. 48 hours after registration. Even after seven to eight days the dish hasn't been installed and customer service gives no proper response.

We have received several comments from consumers. R Chowdhri, Big TV consumer, complained, "Reliance Big TV has one of the worst customer service I have ever seen in my life. The 1-800 call center no does not work, the installation did not happen even after 6 days of buying the STB and despite me calling the Bombay call center no (022-30338888) multiple times on multiple days, the call center guys are totally inexperienced and just do not have answers to the problem. I recommend people to not buy Big TV. My complaint no is 75103862." This person has pasted the same comment on three different sites with different name, and the same complain number.

Is this a strategy used by Tata Sky or Dish TV to give negative feedback about Big TV? If you have a Big TV connection, send us your feedback on Big TV.
Read more » Big TV Consumer Woes or Rivals Playing Foul?